Frequently Asked Questions

Question: What are digital games for Playstation 4 and Playstation 5?

Answer: Our games are digital, you get an account with a game purchased on the Playstation Store, and there is absolutely no difference in usage between digital and disc games.

Question : Is there a difference between disc games and digital games?

Answer: There is absolutely no difference in the game itself. The only difference is that you don't have a physical medium, but the plus side is that a digital game, unlike a game on disc, cannot be damaged.

Question: What is INSTANT delivery of PS4/PS5 games and how can I achieve it?

Answer: INSTANT delivery allows you to download the game for PlayStation 4 or Playstation 5 immediately after your payment. In order to get the possibility of instant delivery, two things are required: The game must be marked with the INSTANT trademark in the article description and you must pay for the game via PayPal or credit cards. Instant delivery does not apply to other payment methods on the site (Payment to account, ebanking and others).
If you meet both of these conditions, the game will be delivered to you 10 seconds after payment to your account on the website, in the SERIAL KEYS section. Login data for the account (Username and Password) and installation instructions are automatically delivered there in the form of a link that you copy into your browser, and follow the installation steps.

Question: Is there a tutorial where I can see the installation process step by step?

Answer: The tutorial can be found on the link - Tutorial

Question: What are reward points and how can I use them?

Answer: Reward points are virtual coins that you collect when you buy items that carry them. You can redeem them by, when you have collected enough of them, exchanging them for a complete item. They cannot be combined with money. Next to each item is written how many points it carries and how many points it can be purchased for. One point is worth one dinar. NOTE: Only items paid for at full price carry reward points and do not apply to titles that have already been discounted!

Question: Can I play digital games online?

Answer: Of course, you can play every game purchased in SpaceNET Gameshop online, with an activated Playstation Plus subscription that allows playing online games on Playstation 4 and Playstation 5 consoles.

Question : Are games purchased from SpaceNet Gameshop updated normally?

Answer: Of course, when an update is available, the Playstation 4 or Playstation 5 automatically initiates the download of the purchased game update.

Question: Can the item I buy be delivered the same day?

Answer: Yes, all orders paid by 17:00 will be delivered the same day in most cases. The maximum deadline for delivery is 48 hours, from the moment of payment. Instant items are delivered in just a few seconds.

Question: Can I get the game immediately, or for sure today?

Answer: Sending inquiries and/or speeding up processing will not and cannot contribute to the speed of delivery. SpaceNET always makes an effort to deliver the item to customers in the shortest possible time, regardless of whether it is a game, order replenishment or reedem code.

Question: Will constant asking and spamming on chat and mail speed up the process of getting the game?

Answer: Definitely not, but it will slow it down significantly, and put you at the bottom of the list.

Question: Can I play the game from my account?

Answer: You cannot be guaranteed that. There are two types of accounts, primary and secondary. If you get a primary account, you play the game from your account on the console, and if it is a secondary account, then from the purchased account. And it's a 1:1 ratio, so the chances of playing the game from your account are 50%. In any case, there is no difference in the game itself whether you play with a primary or secondary account. In case you want a specific type of account before purchasing, send a request to the sales email spacenetservis@gmail.com and you will receive information on the surcharge for the desired type of account.

Question: Can I sell/delete or transfer the digital game to another PlayStation 4 or Playstation 5 console?

Answer: Of course. With prior consultation with the terms of use, as well as with adherence to the received installation instructions.

Question: How long does the discount for a certain game last?

Answer: By clicking on the desired game on the site, you can see a timer that indicates how long the discount for the game lasts. After the timer expires, the price of the game returns to the original price indicated on the site.

Question: When will a certain game be on sale?

Answer: Discounts on games do not have specific dates when they start. But in many cases they coincide with holidays and school holidays. It is recommended to regularly follow the website, Facebook page or Instagram in order to be informed when the game you are interested in is on sale.

Question: Is it possible to order a game that is not in the offer on the website?

Answer: Generally yes, of course for such a thing you have to contact sales on the online chat on the site (Lower right corner of the window) or send an inquiry for the desired game to spacenetservis@gmail.com

Question: Is it possible to order DLC for a specific game?

Answer: Yes, of course you need a contact for something like thatmake a sale on the online chat on the site (Lower right corner of the window) or send an inquiry to spacenetservis@gmail.com and state which DLC you are interested in and for which game.

Question: I bought VBucks for Playstation, received confirmation that they were applied to my account, but I still don't see them in the game, what should I do?

Answer: Sony advises you to try two things. Exit the game completely. Log in to the account where the game is located and do the following: Settings > Account Management > Restore Licenses. If this does not help, delete the game completely, the progress will not be deleted and install it again. Bucks should be visible immediately.

Question: How does an account with a PlayStation Plus subscription work?

Answer: After the purchase, you will receive an account with an already activated PlayStation Plus subscription, which you enter in your console with detailed instructions that you receive via e-mail, along with account data (Username and Password). After successfully entering the account into the console, you get access to play online on all other accounts on your Playstation 4 or Playstation 5 console.

Question: Can I change the data on the order I receive?

Answer: You can change only if you get a secondary account, that is, if the instructions tell you to play the game from the purchased account. You can change the picture, name and everything else you want. Username and Password must never be changed, regardless of whether you got a primary or secondary account.

Question: Can I pay for the item by money order at the post office or at the bank, and how?

Answer: You can make the payment by money order, only if you are in Serbia. If you pay by money order, for the purpose of payment, you need to specify the items you are buying, and enter the number of your order in the reference number. Of course, you have a picture on the website of how to correctly fill out the payment form on the Delivery and payment page. It is also necessary to take a picture of the payment slip after payment and send it to spacenetservis@gmail.com as proof of payment. Send the picture from the same e-mail with which you are registered on the site spacenetgameshop.net for easier and faster processing, as well as delivery of the purchased item.

Question: What are the other payment methods?

Answer: In addition to the standard payment to a bank account, post office or via e-banking, you can make a payment via credit cards (Visa/Mastercard), PayPal, Skrill, WebMoney or pay with Bitcoins.

Question: If I don't have a credit card and I live outside of Serbia, is there another option?

Answer: If you want to pay directly to your current account, and you live outside the borders of Serbia, you can pay from any part of the world via IBAN to your current account. For details and instructions regarding payment via IBAN, please contact us at the company email spacenetservis@gmail.com, as the instructions may change depending on the country from which you are paying.

Question: I would like to order a game, how do I do it?

Answer: You register on our site spacenetgameshop.net and add items to the basket. After you are sure that you have entered everything you want, click on the basket tab and complete the order there. After you have done that, you will see the payment information, as well as the choice of payment method. After that you can make the payment.

Question: Where is the SpaceNET Gameshop store located?

Answer: SpaceNet Gameshop sells exclusively digital content for PC, Playstation 4, Playstation 5, Xbox One and other consoles. Therefore, the sales facility does not exist, because it is not needed, all deliveries are made exclusively via E-mail.

Question: Are digital games for PC and Xbox One the same accounts?

Answer: For PC and Xbox One games, we also offer accounts with already purchased games, as well as Redem Code games, that is, keys that you enter into your existing account.

Question: Can I buy a PlayStation Plus subscription for my account?

Answer: Of course, we offer PlayStation Plus cards for a large number of regions, including United Kingdom, United States of America region/account. It is a Redem Code that you enter on your PSN account. You only need to take care and select the desired PS PLUS Membership Gift Card on the website when purchasing.

Question: Do I have a warranty and how much for the purchased digital items?

Answer: Absolutely, all digital content comes with a legal warranty of two years, but SpaceNET Gameshop provides continuous support if conditions exist beyond that period.

Question: Did the payment go through? Has the order been processed? Is everything OK with the payment slip?

Answer: For each mail that contains proof of payment and with which everything is in order, you will receive a confirmation that you have been included in the processing for sending or a request for an additional image/explanation of the ambiguity, if any. After that email, similar questions will not be answered.

Question: What is the deadline for installing and downloading content?

Answer: There is no deadline, you can install games whenever you want. It is the same for subscriptions and codes, with the fact that the subscription is active from the moment it is sent to you.

Question: I have a padlock on my PlayStation 4 or Playstation 5 game, what should I do?

The answer :This can only happen in two cases. First scenario – you get to play from your account. Check if your purchased account is still activated as primary - while on the purchased account, go to (Settings) > [PlayStation Network/Account Management] > [Activate as Your Primary PS4/PS5] > [Activate] Second scenario - you have been allowed to play from a purchased account - check your internet connection. The connection must be stable in order for Playstation Network to check the license on your console.

Question: I'm buying for the first time, I don't know how to enter the account/code?

Answer: After every purchase in SpaceNET Gameshop, you will receive data/codes and detailed instructions for installation/use. If something is unclear to you, you can contact our technical support at spacenetservis@gmail.com or online chat on the website.

Question: Can I play a game on PlayStation 5 if it says it's only for PlayStation 4?

Answer: PlayStation 5 supports playing all PlayStation 4 games, even if a specific game doesn't have a PlayStation 5 version. This means you can easily buy, for example, Red Dead Redemption 2 for PS4 and play it on your PlayStation 5 console.

The only thing to be aware of is that if a game is sold separately for PlayStation 4 and PlayStation 5, such as God Of War Ragnarok, you need to purchase the PlayStation 5 version if you are using a PlayStation 5 console, and vice versa, for warranty and game functionality.

Question: I used PlayStation 4, and now I have purchased a PlayStation 5. Can I transfer games to the new console?

Answer: The first step is to delete the games and accounts from the PS4 console you used. Then, you need to contact our support team to verify that everything has been properly deleted and to generate new two-step codes for the accounts.

Note: As mentioned in the previous answer, certain games are sold separately for PS4 and PS5 consoles. If the game you used on your PS4 console has a version for the PS5 console, during the transfer to the PS5 console, SpaceNet GameShop does not guarantee the complete functionality of the game and the transfer procedure.

During the verification process, you need to provide a picture of the device's serial number for a detailed check and the possibility of generating new codes. Attempts to install games on two consoles simultaneously may result in license blocking and the inability to transfer games.