Frequently Asked Questions
Everything you need to know before, during and after shopping at SpaceNET Gameshop
No questions match your search. Send us a message at spacenetservis@gmail.com.
01About digital games
What are digital games for PlayStation 4 and PlayStation 5?
Our games are digital, you receive an account with the game already purchased on the PlayStation Store, and there is absolutely no difference in use between digital games and disc games.
Is there a difference between disc games and digital games?
There is no difference in the game itself. The only difference is that you don't have a physical medium, but the upside is that, unlike a disc game, a digital game cannot get damaged.
Can I play digital games online?
Of course, you can play any game purchased at SpaceNET Gameshop online, with an active PlayStation Plus subscription that enables online play on PlayStation 4 and PlayStation 5 consoles.
Do games purchased at SpaceNET Gameshop update normally?
Of course, whenever an update is available, PlayStation 4 or PlayStation 5 automatically starts downloading the update for the purchased game.
Can I sell, delete, or transfer a digital game to another PlayStation console?
Of course. Subject to first reviewing the terms of use, as well as following the installation instructions provided.
Are digital games for PC and Xbox One also accounts?
For PC and Xbox One games, we offer both accounts with the game already purchased, as well as Redeem Code games, i.e. keys that you activate on your existing account.
What is the difference between an Xbox account and an Xbox key (Redeem Code)?
With an Xbox account, you get a ready-made profile on which the game is already purchased and ready to download, while with a Redeem Code you get a code that you activate on your own Microsoft account, after which the game stays permanently in your library. Every item description clearly states whether it is an account or a code, so always check the item description before purchasing.
Do Steam keys and Steam Wallet gift cards work on all regions?
It depends on the item. Some Steam keys are region-free and work everywhere, while others are region-locked due to the game's price in that region. Steam Wallet gift cards are also tied to the region of the account they are activated on. The description of each item clearly states which region it applies to, and if you're unsure, contact support at spacenetservis@gmail.com before purchasing to make sure it matches your Steam account.
02Delivery
What is INSTANT delivery for PS4/PS5 games and how do I get it?
INSTANT delivery allows you to download a PlayStation 4 or PlayStation 5 game immediately after your payment. To qualify for instant delivery, two things are needed:
1. The game must be marked with the INSTANT label in the item description
2. You must pay for the game via PayPal or credit card.
Instant delivery does not apply to other payment methods on the site (bank transfer, e-banking and others).
If you meet both of these conditions, the game is delivered to you 10 seconds after payment, in your account on the site, in the SERIAL KEYS section. Login details for the account (Username and Password) and installation instructions are delivered there automatically, in the form of a link you copy into your browser, and you follow the installation steps.
1. The game must be marked with the INSTANT label in the item description
2. You must pay for the game via PayPal or credit card.
Instant delivery does not apply to other payment methods on the site (bank transfer, e-banking and others).
If you meet both of these conditions, the game is delivered to you 10 seconds after payment, in your account on the site, in the SERIAL KEYS section. Login details for the account (Username and Password) and installation instructions are delivered there automatically, in the form of a link you copy into your browser, and you follow the installation steps.
Is there a tutorial where I can see the installation process step by step?
The tutorial can be found at this link - Tutorial
Can an item I purchase be delivered the same day?
Yes, most orders paid before 5:00 PM are delivered the same day. The maximum delivery time is 48 hours from the moment of payment. Instant items are delivered within a few seconds.
Can I get the game right away, or definitely today?
Sending inquiries and/or trying to rush processing cannot and will not speed up delivery. SpaceNET always makes sure that an item, whether it's a game, an account top-up or a redeem code, is delivered to customers as quickly as possible.
Will constantly asking and messaging on chat and email speed up getting the game?
Definitely not, but it will significantly slow it down, and put you at the back of the queue.
What is the deadline for installation and downloading content?
There is no deadline, you can install games whenever you want. The same applies to subscriptions and codes, except that a subscription is active from the moment it is sent to you.
I purchased as a guest, without registering an account. Where can I see my account details or key?
The details for your order are sent directly to the email you entered when purchasing, as soon as the order is processed, regardless of whether you have a registered account on the site. If you can't find the email, be sure to check your Spam/Junk folder. We recommend creating a free account on the site, as this way all your access details are saved and easy to find in the SERIAL KEYS section.
03Account information
Can I play the game on my own account?
This cannot be guaranteed. There are two types of accounts, primary and secondary. If you receive a primary account, you play the game on your own account on the console, and if it's secondary, then on the purchased account. It's a 1:1 ratio, so the chance of playing the game on your own account is 50%. In any case, there is no difference in the game itself whether you play on a primary or secondary account. If you want a specific type of account before purchasing, send a request to our sales email spacenetservis@gmail.com and you will get information on the surcharge for the desired account type.
Am I allowed to change the details on the account I receive?
You can only make changes if you receive a secondary account, meaning if the instructions say you play the game on the purchased account. You can change the picture, name and everything else you want.
The Username and Password must never be changed, regardless of whether you received a primary or secondary account.
The Username and Password must never be changed, regardless of whether you received a primary or secondary account.
How does an account with a PlayStation Plus subscription work?
After purchase, you receive an account with an already active PlayStation Plus subscription, which you enter into your console following the detailed instructions you receive by email, along with the account details (Username and Password). Once you have successfully signed in on your console, you get access to online play on all other accounts on your PlayStation 4 or PlayStation 5 console.
What happens if the purchased account gets blocked or banned?
If the account was used exactly according to the instructions provided and nothing that isn't allowed was changed, situations like this are extremely rare. If it does happen, contact us immediately at spacenetservis@gmail.com with your order number and a description of what exactly happened, so we can review the case and find a solution in line with our terms of use and warranty.
04Account security
Is my account on SpaceNET Gameshop protected with two-factor authentication (2FA)?
Yes, you can enable two-factor (2FA) protection on your customer account on the site, which adds extra security to your login with a code generated independently of your password. We recommend enabling it, especially if you shop often and have saved account details in the SERIAL KEYS section.
How does SpaceNET Gameshop store my personal data?
Your data is used exclusively for processing your order, delivering the item, and any communication regarding a complaint, in accordance with our Terms of Use and applicable data protection regulations. Your data is not shared with third parties beyond what is necessary for the delivery itself (e.g. payment providers such as PayPal or Stripe).
05Payment methods
Can I pay for an item via a payment slip at the post office or bank, and how?
You can make a payment via a payment slip only if you are located in Serbia. If paying by payment slip, you need to state the items you are purchasing as the payment purpose, and enter your order number as the reference number. There is also an image on the site showing how to correctly fill out the payment slip on the Delivery and payment page. After payment, you also need to take a photo of the payment slip and send it to spacenetservis@gmail.com as proof of payment.
Please send the photo from the same email you registered on spacenetgameshop.net with, for easier and faster processing, as well as delivery of the purchased item.
Please send the photo from the same email you registered on spacenetgameshop.net with, for easier and faster processing, as well as delivery of the purchased item.
What are the other payment methods?
In addition to standard bank transfer, post office payment or e-banking, you can pay via credit card (Visa/Mastercard), PayPal, Skrill, WebMoney, or Bitcoin.
If I don't have a credit card and live outside Serbia, is there another option?
If you want to pay directly to a current account and live outside Serbia, you can pay from anywhere in the world via IBAN to a current account. For details and instructions regarding IBAN payment, please contact us at spacenetservis@gmail.com, as the instructions may vary depending on the country you're paying from.
Do I receive a fiscal receipt for my purchase?
Yes, for all orders from customers in Serbia, a fiscal receipt is issued in accordance with the legal fiscalization requirement. The fiscal receipt is issued automatically once the order is processed, and information about it is available together with the rest of your order details in your account.
06Subscriptions
Can I buy a PlayStation Plus subscription for my account?
Of course, we offer PlayStation Plus cards for a large number of regions, including United Kingdom and United States of America region/account. This is a Redeem Code that you activate on your PSN account. You just need to select the desired Gift Card PS PLUS Membership on the site when purchasing.
Besides PlayStation Plus, do you offer other subscriptions?
Our subscription range is regularly expanded beyond PlayStation Plus. The safest way to check the current offer is to look at the corresponding category on the site, and if you're looking for a specific subscription you don't see listed, send a request to spacenetservis@gmail.com and we'll let you know whether we can source it.
07Discounts & loyalty
What are loyalty points and how can I use them?
Loyalty points are virtual currency you collect when purchasing items that carry them. You can use them once you've collected enough to redeem an item in full. They cannot be combined with money. Next to each item it states how many points it carries and how many points are needed to purchase it. One point is worth one dinar.
NOTE: Only items paid at full price carry loyalty points, this does not apply to titles that are already discounted!
NOTE: Only items paid at full price carry loyalty points, this does not apply to titles that are already discounted!
What are the loyalty tiers (Starter, Rising, Champion, Legend)?
The SpaceNET loyalty program has four tiers - Starter, Rising, Champion and Legend. As you shop and collect loyalty points, you progress through the tiers, and each higher tier brings additional benefits. You can track your current tier and progress toward the next one in your customer account.
Until when does a discount on a certain game last?
By clicking on the game you want on the site, you can see a timer showing how long the discount on the game lasts. Once the timer expires, the game's price returns to the original price stated on the site.
How do I know the displayed price is really the lowest price in the last 30 days?
In accordance with consumer protection regulations, for every discounted item the site also shows the lowest price that applied to that item in the 30 days before the discount. This information is tracked and updated automatically, so you always have a fully accurate and transparent picture of how much you're really saving.
When will a certain game be on sale?
Discounts on games don't have set dates when they start. However, in many cases they coincide with holidays and school breaks. We recommend regularly following the site, our Facebook page or Instagram to stay up to date on when the game you're interested in goes on sale.
08Technical support
I bought VBucks for PlayStation, got confirmation they were applied to my account, but I still don't see them in the game. What should I do?
Sony advises trying two things. Exit the game completely. Go to the account the game is on and do the following: Settings > Account Management > Restore Licenses. If this doesn't help, delete the game completely (your progress won't be deleted) and reinstall it. The Bucks should be visible right away.
A padlock icon appeared on my PlayStation 4 or PlayStation 5 game, what should I do?
This can only happen in two cases.
First scenario – you received an account to play with your own account. Check whether the purchased account is still activated as primary – while on the purchased account, go to (Settings) > [PlayStation Network/Account Management] > [Activate as Your Primary PS4/PS5] > [Activate]
Second scenario – you received an account to play on the purchased account – check your internet connection. The connection must be stable so that the PlayStation network can verify the license on your console.
First scenario – you received an account to play with your own account. Check whether the purchased account is still activated as primary – while on the purchased account, go to (Settings) > [PlayStation Network/Account Management] > [Activate as Your Primary PS4/PS5] > [Activate]
Second scenario – you received an account to play on the purchased account – check your internet connection. The connection must be stable so that the PlayStation network can verify the license on your console.
This is my first time buying, I don't know how to enter my account/code?
After every purchase at SpaceNET Gameshop, along with the account details/codes you also receive detailed installation/usage instructions. If anything is unclear, you can contact our technical support at spacenetservis@gmail.com or via the online chat on the site.
09PlayStation 5 specific questions
Can I play a game on PlayStation 5 if it says it's for PlayStation 4 only?
PlayStation 5 supports playing all PlayStation 4 games, even if a particular game doesn't have a PlayStation 5 version. This means you can, for example, buy Red Dead Redemption 2 PS4 and play it on a PlayStation 5 console without any issues.
The one thing you need to watch out for is that if a certain game is sold separately for PlayStation 4 and PlayStation 5, for example God of War Ragnarok, you must buy the PlayStation 5 version if you use a PlayStation 5 console and vice versa, due to warranty and game validity.
The one thing you need to watch out for is that if a certain game is sold separately for PlayStation 4 and PlayStation 5, for example God of War Ragnarok, you must buy the PlayStation 5 version if you use a PlayStation 5 console and vice versa, due to warranty and game validity.
I used to have a PlayStation 4, now I bought a PlayStation 5. Can I transfer games to that console?
The first step is deleting the games and accounts from the PS4 console you used. Then you need to contact our support so we can verify everything was properly removed and generate new two-step codes for the accounts.
Note: As mentioned in the previous answer, certain games are sold separately for PS4 and PS5 consoles. If the game you used on your PS4 console has a PS5 version, SpaceNET Gameshop does not guarantee full validity of the game and procedure when transferring to a PS5 console.
During the check, you also need to provide a photo of the device's serial number for detailed verification and the ability to generate new codes. Attempting to install on two consoles at the same time can lead to license blocking and the inability to transfer games.
Note: As mentioned in the previous answer, certain games are sold separately for PS4 and PS5 consoles. If the game you used on your PS4 console has a PS5 version, SpaceNET Gameshop does not guarantee full validity of the game and procedure when transferring to a PS5 console.
During the check, you also need to provide a photo of the device's serial number for detailed verification and the ability to generate new codes. Attempting to install on two consoles at the same time can lead to license blocking and the inability to transfer games.
10Preorders
How does buying a game that is on preorder, before its official release, work?
For items marked as Preorder, the item description also states the game's release date. By paying, you reserve the item at the current price, and delivery takes place from the official release date of the game, in accordance with the publisher's terms.
Can I cancel a Preorder item order and get a refund?
No. When confirming an order that contains a Preorder item, you are required to confirm that you understand a refund is not possible for that item once payment is made. This is highlighted with a dedicated confirmation checkbox before completing the order, precisely so you know exactly what you're buying before you pay.
11Other questions
Can I order a game that isn't listed on the site?
In most cases, yes, for that you'll need to contact sales via the online chat on the site (bottom right corner of the window) or send a request for the desired game to spacenetservis@gmail.com
Can I order DLC for a certain game?
Yes, for that you'll need to contact sales via the online chat on the site (bottom right corner of the window) or send a request to spacenetservis@gmail.com stating which DLC you're interested in and for which game.
Where is the SpaceNET Gameshop store located?
SpaceNET Gameshop deals exclusively in digital content for PC, PlayStation 4, PlayStation 5, Xbox One and other consoles. Therefore, there is no physical store, as none is needed, all deliveries are made exclusively via email.
Do I have a warranty on purchased digital items, and for how long?
Absolutely, all digital content comes with a two-year statutory warranty, and SpaceNET Gameshop provides ongoing support beyond that period as well, where conditions allow.
Who can I file a complaint with, and within what timeframe?
You can send a complaint to spacenetservis@gmail.com, with your order number and a description of the issue. Complaints are processed within the statutory deadlines, in accordance with consumer protection law.
Has my payment gone through? Has my order been processed? Is everything okay with my payment slip?
For every email containing proof of payment that is in order, you will receive confirmation that you've been placed into processing for shipment, or a request for an additional photo/clarification if something is unclear. After that email, similar follow-up questions will not be answered.
Who is the official seller, SPACENET GAMESHOP from Serbia or SpaceNET Gameshop LTD from the United Kingdom?
SpaceNET operates through two legal entities, SPACENET GAMESHOP registered in Serbia and SpaceNET Gameshop LTD registered in the United Kingdom, depending on where the customer is placing the order from. Details of the entity issuing the invoice for your specific order are available in the Terms of Use and on the receipt/fiscal receipt you receive.
I'd like to order a game, how do I do that?
Register on our site spacenetgameshop.net and add items to your cart. Once you're sure you've added everything you want, click on the cart icon and complete your order there. After doing that, you'll see the payment details as well as a choice of payment method. After that, you can make the payment.
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