Privacy Policy

1. Who we are

SpaceNET Gameshop is an e-commerce platform for the sale of digital products. Through the platform, several legal entities may offer, charge for, process and deliver digital products to end users.

Depending on the payment method, payment processor, billing country and type of product, the order processing and invoice issuance may be carried out by one of the following legal entities:

• SpaceNET Gameshop - Serbia, PIB: 111645681, MB: 65563916
• SPACENET GAMESHOP LTD - United Kingdom, Registration No: 14597999

For the purposes of this Privacy Policy, these legal entities may act as data controllers, each in relation to the processing that concerns the specific order, payment, invoice issuance, customer support or legal obligations.

This Privacy Policy applies to users of the website spacenetgameshop.net, customers, registered users, website visitors and persons who contact us by e-mail, WhatsApp, contact form or other available communication channels.

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2. What data we collect

Depending on how you use our website and services, we may collect the following categories of data:

• First and last name
• E-mail address
• Phone number, if you enter it or use it for communication with support
• Billing address or other data required for invoice issuance, where applicable
• IP address
• Device, browser, operating system and basic technical data about your visit to the website
• User account data, if you register on the website
• Order history, selected products, amounts, currencies, order statuses and payment method
• Communication with customer support, including messages, complaints, requests and replies
• Security data required to prevent fraud, misuse, chargebacks and unauthorised transactions
• Data you provide to us as part of an additional order verification, when such verification is necessary

We do not store full payment card details. Card data is processed by authorised payment processors, banks and card networks. SpaceNET Gameshop may only see limited transaction data, such as payment status, the last digits of the card where shown by the processor, amount, currency, payment country, transaction ID or similar data necessary for order processing and customer support.

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3. Why we use your data

We use your data only for legitimate business, contractual, legal and security purposes, including:

• Processing the order and delivering the digital product
• Creating and maintaining a user account
• Sending order confirmations, instructions, activation codes, accounts or other digital data
• Contacting users regarding an order, payment, verification or support
• Issuing invoices, maintaining business records and fulfilling tax and accounting obligations
• Handling complaints, support requests, refunds and disputes
• Preventing misuse, attempts to pay with stolen cards, fake orders, unauthorised access and other security risks
• Improving website functionality, user experience and service quality
• Website analytics and measuring advertising performance, where permitted and in accordance with cookie settings

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4. Legal basis for data processing

We process data on the basis of one or more of the following legal grounds:

• Performance of a contract - when the data is necessary for us to process the order and deliver the purchased digital product.
• Legal obligation - when we must keep or process data for tax, accounting, regulatory or other legally prescribed obligations.
• Legitimate interest - for protecting the business, users and systems from fraud, misuse, unauthorised transactions, technical attacks, complaints and disputes.
• Consent - where your consent is required for specific processing, for example for certain types of cookies, marketing communication or other optional processing.

If processing is based on consent, you have the right to withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

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5. Cookies, analytics and advertising

We use cookies and similar technologies on the website for basic website functionality, user login, cart, checkout process, security, analytics and measuring advertising performance.

Necessary cookies are used for the operation of the website and purchase processing. Analytical and marketing cookies may be used to understand visits, improve the website, measure conversions and display more relevant ads, in accordance with available cookie settings and applicable rules.

We may use tools and partners such as Google Analytics, Google Ads, Google Tag Manager, Meta tools or other similar services for analytics, security and advertising. These services may process technical data such as IP address, cookie identifiers, device data and website activity, in accordance with their own privacy rules.

You can control cookies through your internet browser settings and, where available, through the cookie settings on the website.

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6. Sharing data with third parties

We do not sell your personal data to third parties. Data may be shared only when necessary for platform operation, order processing, payment, delivery, security, support or compliance with legal obligations.

Data may be shared with the following categories of recipients:

• Payment processors, banks, card networks and payment service providers
• Crypto payment services and alternative payment method providers
• Hosting providers, IT administrators, security and anti-fraud services
• Services for sending e-mails, notifications and customer support
• Accounting, tax, legal or business advisers
• State authorities, courts, inspections, regulators or other competent persons where there is a legal obligation or justified request

We expect third parties with whom we cooperate to process data in accordance with applicable data protection rules and only for the purposes for which the data was provided.

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7. International data transfers

Due to the nature of e-commerce business, the use of payment processors, hosting services, analytics tools, cloud infrastructure and the fact that the platform may be used by legal entities from Serbia and the UK, your data may be processed or transferred to other countries.

Where data is transferred outside the country in which you are located, we strive to ensure that such transfer is carried out in accordance with applicable regulations, appropriate contractual, technical and organisational protection measures, and the rules of the service providers we use.

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8. Additional security checks

To protect customers, payment processors and the SpaceNET Gameshop platform, we reserve the right to perform additional verification for certain orders before delivering the digital product.

Additional verification may be initiated if a transaction appears unusual, risky, repeatedly attempted, technically suspicious, if there is a mismatch in data, or if the payment processor, bank or anti-fraud system marks the transaction as potentially risky.

In special cases, we may request additional identity confirmation or proof that the customer is authorised to use the selected payment method. Data provided for this purpose is used solely for order verification, fraud prevention, resolving possible disputes and protecting users and the platform.

If the verification is not completed successfully, SpaceNET Gameshop may reject the order and issue a refund in accordance with the rules of the specific payment method.

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9. How long we keep data

We keep data for as long as necessary for the purposes for which it was collected, namely for order fulfilment, customer support, tax and accounting records, handling complaints and disputes, preventing misuse and fulfilling legal obligations.

Data required for invoices, business documentation and tax records is kept for the periods prescribed by applicable laws. Data used for security, anti-fraud verification and protection against misuse is kept for as long as reasonably necessary to protect the system, prove transactions and resolve any potential disputes.

When there is no longer a need or legal basis for retention, the data is deleted, anonymised or retained only to the extent permitted by law.

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10. Your rights

In accordance with applicable data protection regulations, you may have the following rights:

• The right to information about what data we process and why
• The right of access to personal data we hold about you
• The right to correct inaccurate or incomplete data
• The right to delete data where there is no legal or other justified obligation to retain it
• The right to restrict processing in certain cases
• The right to object to processing based on legitimate interest
• The right to data portability, where applicable
• The right to withdraw consent, where processing is based on consent
• The right to lodge a complaint with the competent data protection authority

Privacy-related requests may be sent to: admin@spacenetgameshop.net

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11. Data security

We take reasonable technical, organisational and security measures to protect data from unauthorised access, alteration, loss, misuse or unauthorised disclosure.

However, no system for transmitting or storing data over the internet can be absolutely secure. For this reason, users should protect access to their e-mail account, user account, passwords and devices, and should notify us immediately if they suspect any misuse.

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12. Minors

SpaceNET Gameshop services and the purchase of digital products are intended for adults or persons who have the consent of a parent, guardian or other legal representative. We do not knowingly collect data from minors without appropriate consent.

If you believe that a minor has provided us with data without appropriate consent, please contact us so that we can take appropriate measures.

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13. Communication with users

We may contact you by e-mail, phone, WhatsApp or another available communication channel regarding your order, payment, additional verification, delivery, complaint or customer support.

Service messages relating to an existing order, account, payment, security or legal obligation are not marketing messages and may be necessary for the performance of the service.

Marketing messages, if we send them, are sent in accordance with applicable rules and available unsubscribe options.

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14. Changes to the Privacy Policy

We reserve the right to amend, supplement or update this Privacy Policy from time to time, especially in the event of changes in laws, business operations, payment methods, technical systems or services we use.

The valid version of the Privacy Policy will be published on this page. Continued use of the website after changes have been published is considered acknowledgement of the updated version of the policy.

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15. Contact

For all questions, requests or complaints regarding the processing of personal data, you can contact us by e-mail:

E-mail: admin@spacenetgameshop.net

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16. Legal entity details