Terms of Use
General Terms of Use and Sale
Version note: These General Terms are aligned with the Serbian Consumer Protection Act ("Official Gazette of the RS", No. 35/2026), which applies from 2 August 2026, and with the Act Amending the Trade Act, which applies from 1 May 2026. For transactions carried out by SpaceNET Gameshop LTD, the relevant laws of the United Kingdom apply.
By accessing the website spacenetgameshop.net, browsing its content, registering a user account, submitting an order, or purchasing a digital product, you confirm that you have read, understood, and accepted these General Terms of Use and Sale.
If you do not accept these Terms, please do not use the Site, create a user account, or place an order.
Important: These Terms do not exclude, limit, or reduce the rights of Consumers granted to them under the mandatory provisions of the Republic of Serbia, the United Kingdom, or other law that must apply to a specific transaction. If any provision of these Terms is contrary to a mandatory rule, the applicable rule shall prevail, while the remaining provisions remain in force to the fullest extent permitted.
Status of the Seller and origin of digital products
SpaceNET Gameshop is an online store and a merchant toward the end Buyer for products ordered through the Site. The SpaceNET Gameshop business entity (a legal entity or a sole trader/entrepreneur, depending on the specific entity) that carries out a given transaction, receives or processes payment, and issues an invoice or other proof of purchase is deemed to be the Seller for that transaction.
SpaceNET Gameshop does not produce, issue, or create digital keys, licenses, accounts, subscriptions, top-ups, or other digital products. Products are sourced from independent professional B2B distributors, wholesale partners, publishers, aggregators, and other Suppliers, including automated sourcing via API systems.
The API system may automatically check availability, price, platform, region, language, and other product characteristics and select the appropriate Supplier offer. Suppliers and their internal offers form part of SpaceNET Gameshop's supply chain and are not a contracting party of the end Buyer, unless expressly and unambiguously stated otherwise for a specific product before purchase.
The fact that SpaceNET Gameshop does not hold a product in its own stock in advance, that it procures it only after an order, or that delivery is technically performed through a Supplier's system does not change SpaceNET Gameshop's status as the Seller toward the end Buyer.
SpaceNET Gameshop is liable to the Buyer for its own statutory and contractual obligations, including proper order processing, delivery, conformity of digital content and digital services, customer support, and the resolution of complaints. A Supplier, publisher, or third-party platform may participate in technical checks and problem resolution, but the Buyer exercises its rights against the Seller.
Disclaimer of affiliation: All product, game, publisher, and platform names, trademarks, logos, and registered marks belong to their respective owners and are used solely for descriptive and informational purposes. Their mention does not imply affiliation, authorization, endorsement, or sponsorship, unless such affiliation is expressly stated.
SpaceNET Gameshop operates through the following business entities:
- SpaceNET Gameshop PR, Republic of Serbia — a sole trader (entrepreneur) registered in accordance with the Companies Act;
- SpaceNET Gameshop LTD, United Kingdom — a legal entity (private limited company).
The business entity carrying out a specific transaction will be indicated on the checkout page, order confirmation, invoice, payment confirmation, or other document relating to the transaction.
Definitions
- Site means the online store available at spacenetgameshop.net.
- SpaceNET Gameshop means the Site, its technical system, and the relevant business entity carrying out a specific transaction.
- Seller means the SpaceNET Gameshop business entity (a legal entity or a sole trader/entrepreneur) that accepts the order, receives or processes payment, and issues an invoice or proof of purchase to the Buyer.
- Supplier means an independent professional B2B distributor, wholesale partner, publisher, aggregator, API platform, or other party from which the Seller sources a digital product.
- Buyer means a natural or legal person who orders a product through the Site.
- Consumer means a natural person who purchases a product for purposes not intended for their business or commercial activity.
- Digital content means data produced and delivered in digital form, including codes, licenses, accounts, subscriptions, top-ups, access data, software, games, and other digital products.
- Digital service means a service that enables the Buyer to create, process, store, or access data in digital form, including continuous services such as subscriptions, cloud gaming services, and online multiplayer services, where such services are offered.
- Digital environment means the hardware, software, and network connection used by the Buyer to access digital content or a digital service.
- Commercial guarantee means a statement of intent by the guarantor by which, in addition to the Seller's statutory liability for conformity, an additional obligation toward the Buyer is undertaken. SpaceNET Gameshop does not issue a commercial guarantee unless expressly stated with a specific product.
- API system means an automated technical connection with a Supplier through which product availability and conditions are checked, and sourcing, retrieval, delivery, or status checks are performed.
- Third-party platform means PlayStation Network, Xbox, Steam, Epic Games, Nintendo, EA, Ubisoft, or another service on which digital content is activated or used.
- Durable medium means any instrument that enables the Buyer to store information addressed to them personally, in a way that makes it accessible for future use for a period appropriate to the purpose of the information, and that allows the unchanged reproduction of the stored information (e.g. email, PDF document, a user account with permanently available data).
Basic rules for using the Site
- The content of the Site serves an informational and commercial purpose.
- The product description contains basic information about the product, platform, region, delivery method, and special conditions of use.
- Before purchase, the Buyer is required to read the product name, description, platform, region, edition, delivery method, and all special notes.
- SpaceNET Gameshop strives to keep data accurate and up to date, but unintentional technical errors in the description, price, image, availability, or specification are possible.
- SpaceNET Gameshop may correct or remove inaccurate information, a price, a product, or a promotion, without retroactively altering an already concluded contract, except where permitted by law.
- SpaceNET Gameshop may place links to third-party websites but is not responsible for their content, security, or privacy policy.
- Fraudulent transactions, carding, card testing, automated attacks, scraping without permission, impersonation, disruption of the Site, and unauthorized access are prohibited.
SpaceNET Gameshop may amend these Terms by publishing a new version. An already concluded order is governed by the version in force at the time of its conclusion, unless a later change is more favorable to the Buyer or is necessary to apply mandatory law.
Ordering and conclusion of the contract
Purchases are permitted to adult natural persons and to legal persons. Purchases may be made via a user account or as a guest, where such an option is enabled.
A Buyer purchasing as a guest is required to keep the order number, the email confirmation, the delivery details, and the instructions.
Before submitting an order, the Buyer is shown or made available:
- the main characteristics of the product;
- the total price including taxes and duties, and the currency of charge; for subscriptions and other products with periodic charging, the total cost per billing period, or the total monthly cost where a fixed sum is agreed;
- the payment method;
- the delivery method and deadline;
- the platform, region, language, and edition, where relevant;
- the product's usage model and, where applicable, the digital environment requirements (e.g. required account region, console version);
- known information about functionality, compatibility, and interoperability;
- information about the right of withdrawal and complaints;
- whether a commercial guarantee is provided with the product.
The Buyer's order constitutes an offer to conclude a contract. Automatic confirmation of order receipt does not necessarily constitute final acceptance of the order.
The contract is deemed concluded when the Seller accepts the order, successfully records payment, and/or begins performance or delivery, unless the order has been cancelled beforehand for reasons provided in these Terms or by law.
The Seller may refuse or cancel an order before delivery when:
- the product is not available from the Supplier;
- the price, description, region, or another material detail contains an obvious error;
- API synchronization has not been performed correctly;
- the Buyer has not passed a justified security check;
- there is suspicion of unauthorized or fraudulent payment;
- the Buyer uses false, incomplete, or another person's data;
- the order carries an increased risk of fraud or chargeback abuse;
- delivery is not possible due to regional, technical, legal, regulatory, or supplier restrictions;
- fulfillment would breach the law, sanctions, payment processor rules, or a decision of a competent authority;
- there is another justified reason why the order cannot be lawfully fulfilled.
In the event of cancellation before delivery, the funds received will be returned to the Buyer without undue delay. A replacement or Wallet credit may be offered only with the Buyer's consent.
Prices, taxes, and payment
Price inclusive of taxes: All prices displayed on the Site are final retail prices and include value added tax (VAT) and other public duties applicable at the time of purchase, in accordance with the regulations of the Republic of Serbia applicable to the entity carrying out the transaction. For transactions carried out by SpaceNET Gameshop LTD, the relevant sales tax rules of the United Kingdom apply.
Payment by proforma invoice: Delivery is made after payment is recorded. The order may be cancelled if payment is not recorded within a reasonable period or the product is no longer available.
Cards and online payment: Available methods may include Visa, MasterCard, Maestro, DinaCard, Apple Pay, Google Pay, IPS, bank transfer, crypto payment, or other methods displayed at the time of purchase.
For transactions carried out by the business entity in the Republic of Serbia, charging is made in RSD, that is, in accordance with the applicable regulations of the Republic of Serbia.
Displaying the price in another currency may be informational. The final currency and amount charged are shown on the checkout page or at the payment processor.
Conversion may depend on the exchange rate of the bank, card organization, payment processor, or the Site's technical system. The Buyer's bank may charge its own fee or apply its own exchange rate.
Confidential card data is processed by authorized payment processors. SpaceNET Gameshop has no access to the full card number, CVV code, or PIN.
Note: The availability of a payment method may depend on the Buyer's country, currency, amount, product, transaction risk, and payment processor rules.
When clicking a button on the checkout page creates a payment obligation, the button must be marked with a clear expression that unambiguously indicates the obligation to pay (e.g. "Order and pay"). Before confirming, the Buyer is required to check the contents of the cart and the total amount.
Right of withdrawal from the contract
The Consumer has the right to withdraw from a contract concluded at a distance, without stating reasons, within 14 days of the conclusion of the contract, unless this right is excluded or has ceased in accordance with these Terms and the law.
To write a withdrawal notice, the Consumer may use the following model, or may declare withdrawal in any other unambiguous manner:
Withdrawal form (complete and send only if you wish to withdraw from the contract):
Addressed to: SpaceNET Gameshop, reklamacije@spacenetgameshop.net
I hereby give notice that I withdraw from my contract for the purchase of the following product: ____________________
Order number: ____________________
Order date: ____________________
Consumer's name and surname: ____________________
Consumer's address (if applicable): ____________________
Consumer's signature (only if the form is submitted on paper): ____________________
Date: ____________________
Note: the form and content of the official withdrawal form are prescribed by the Minister responsible for consumer protection through a separate implementing act. The above model is drafted following common practice and will be aligned with the official form once it is published.
When the right of withdrawal is lost: In accordance with the law, the Consumer has no right of withdrawal where performance of a contract for the supply of digital content not supplied on a durable medium has begun with the Consumer's prior express consent and with confirmation that they thereby lose the right of withdrawal, in accordance with the section "Consent to immediate supply of digital content" of these Terms.
If the Buyer requests that delivery be performed immediately, rather than waiting for the withdrawal period to expire, and gives express prior consent for this, the right of withdrawal ceases once delivery begins, to the extent permitted by law.
If the right of withdrawal has not been excluded in the manner described (e.g. the product has not yet been delivered or consent has not been given), the Seller will, upon receipt of a proper withdrawal notice, refund all payments received without undue delay, and no later than the period prescribed by law, using the same payment method the Consumer used, unless the Consumer expressly agrees to a different refund method and without any additional cost to the Consumer on that basis.
A Buyer who has exercised the right of withdrawal is required, from the moment of sending the withdrawal notice, to stop using the digital content or digital service and not to make it available to third parties.
Consent to immediate supply of digital content
Where the Buyer requests the supply of digital content before the expiry of the statutory withdrawal period, the Seller will, before delivery, obtain their prior express consent that performance begins immediately after successful payment.
The Buyer simultaneously confirms that they are aware that, by the commencement of performance, where the statutory conditions are met, they lose the right of withdrawal from the contract.
Consent must be given by an active action of the Buyer (e.g. by confirming a box that is not pre-ticked) and must not be pre-ticked.
The Seller will deliver or make available to the Buyer, on a durable medium, confirmation of the consent and confirmation of the contract or order.
The loss of the right of withdrawal does not affect the Buyer's rights in the event of non-delivery, non-conformity, defectiveness, a wrong product, or another statutory basis.
Pre-order products
A pre-order may be cancelled in accordance with the right of withdrawal and other mandatory rules, except where performance has begun with the Buyer's valid express consent and where the statutory conditions for loss of the right of withdrawal are met.
A pre-order product may be delivered on the release date or within the period stated in the product description.
Early access, a bonus, DLC, a pre-order add-on, or other promotional content is guaranteed only if expressly stated in the offer. Its availability may depend on the publisher, region, platform, and Supplier.
Delivery method and deadline
Delivery of digital content is made electronically by the Seller, directly or using a Supplier's technical system, without undue delay and no later than immediately after the conclusion of the contract unless otherwise agreed:
- via the My Account – Serial Key section;
- by automatic sending to email;
- by manual delivery to email;
- by sending access data or instructions;
- by another electronic means stated in the offer or agreed with support.
Delivery is deemed proper when the digital content, or the means enabling access to or download of the digital content, has been made available to the Buyer, or when the digital service has been made available to the Buyer or to the device the Buyer has selected for that purpose.
The Buyer is required to check the accuracy of the email address, phone number, and other contact details. The Seller is not liable for a delay directly caused by inaccurate or incomplete data of the Buyer.
Instant, fast, and manual delivery
The INSTANT mark means the product is usually delivered automatically after successful payment, provided it is available and the order is not held for a security check.
The FAST DELIVERY mark means the product is delivered within 24 hours from successful payment, unless another deadline is stated for the specific product.
By confirming an order for a product marked FAST DELIVERY, the Buyer expressly agrees that the procurement and delivery of the product begin immediately after successful payment, and undertakes that the delivery process cannot be interrupted, changed or cancelled before the expiry of the 24-hour period. A request to cancel or change the order submitted before the expiry of this period does not bind the Seller, to the extent permitted by law.
This provision does not diminish the Buyer's rights in the event of non-delivery after the expiry of the period, non-conformity or any other legal ground.
If the product cannot be delivered within the agreed period, the Buyer will grant the Seller a reasonable additional period for delivery. If the Seller does not deliver even within that additional period, the Buyer has the right to terminate the contract and receive a refund of all funds paid. The Buyer may terminate the contract even without granting an additional period if the Seller has declared, or it is clear from the circumstances, that it will not deliver the product, or if the agreed deadline was an essential element of the contract. In the event of termination due to non-delivery or non-conformity, the Seller refunds without delay, and no later than 14 days from the day the Buyer notified it of the termination or the request for a price reduction, to the same payment instrument the Buyer used, without any additional cost to the Buyer.
Buyer security check
To prevent fraud, carding, chargeback abuse, and unauthorized transactions, the Seller may require an additional check before delivery.
The check may include proof of identity, payment confirmation, a photo of the card with data covered, bank confirmation, or additional confirmation by email or phone.
The Buyer may cover data not needed for the check. SpaceNET Gameshop never asks for the full card number, CVV code, or PIN.
If the Buyer refuses a justified check, provides false data, or does not respond within a reasonable time, the order may be cancelled and the recorded payment returned to the original payment method.
Platforms and specific delivery models
PlayStation PS4 / PS5
A PlayStation product may be delivered as an account, access data, digital access, subscription, top-up, or another model stated in the description.
Before purchase, the Buyer is required to check whether the product is delivered as a code, account, primary access, secondary access, subscription, or another model.
- Primary access: The Buyer uses the game from their own personal profile, in accordance with the instructions.
- Secondary access: The Buyer uses the game within an assigned account or environment, in accordance with the instructions.
The access model cannot be changed after delivery, unless the Seller confirms that a change is possible. Premium, Ultimate, Deluxe, or other special editions may be available exclusively in a particular access model.
The access data of certain accounts may remain under the control of the Seller or Supplier for the purposes of maintaining functionality, support, preventing abuse, and re-activation.
The Buyer obtains the right to use the product within the limits of the description and instructions, and not necessarily the right to transfer ownership of the account, except where expressly stated otherwise.
Xbox
An Xbox product may be delivered as a digital code, account, access data, offline access, or another model stated in the offer.
Activation may require an account of the appropriate region or a VPN, where clearly stated in the description.
At the Buyer's request, SpaceNET Gameshop may provide technical assistance with activation. Data provided is used solely for the requested activation, support, security, and legal obligations.
PC / Steam / Epic Games / EA / Ubisoft
A PC product may be delivered as an activation key, account, username and password, offline access, gift, or another model stated in the description.
Offline products require strict adherence to the instructions. Changing the data, sharing the account, unauthorized online access, or another action contrary to the instructions may lead to loss of functionality and rejection of a complaint to the extent the problem is directly caused by such conduct.
Nintendo Switch / Nintendo Switch 2
A Nintendo product may be delivered as an activation key, account, access data, primary or secondary access, or another model stated in the specific offer.
Regional restrictions and VPN
Digital products may be region-restricted. The region may affect activation, language, DLC compatibility, multiplayer, price, method of use, and content availability.
A Buyer requesting a particular region or language should contact support before purchase. If no special request has been made, the Buyer is deemed to have accepted the region and characteristics clearly stated in the offer.
A VPN may be required for activation where clearly stated in the description or instructions. The Buyer is responsible for checking the legality of using a VPN in their country and for complying with the terms of the platform on which they activate the product.
Conformity of digital content and digital service
The Seller is responsible for ensuring that the digital content or digital service is delivered without undue delay or within the agreed period, and that it conforms to:
- the description, type, and quantity;
- the agreed quality and functionality;
- the platform, region, language, and edition stated in the offer;
- the agreed compatibility and interoperability with the usual digital environment;
- the usual and specifically agreed purpose;
- other characteristics that the Buyer can reasonably expect given the nature of the product and the Seller's public statements.
Where applicable, the Seller provides information and updates, including security updates, necessary for the digital content or digital service to remain conforming for the period prescribed by law or contract.
Continuous supply (subscriptions and similar services): Where the contract provides for the supply of a digital service or digital content over a specified period of time for an agreed price (e.g. subscriptions, top-ups with a time-limited duration), and the contract is terminated due to non-conformity, the Seller will refund to the Buyer a proportionate part of the price corresponding to the period during which the digital content or digital service was not conforming, as well as the part of the price paid in advance for the period that would have remained had the contract not been terminated.
Modification of digital content or service over time: Where the contract provides that digital content or a service is supplied or made available over a specified period of time (e.g. subscription services), the Seller or the relevant third-party platform may modify the content or service beyond what is necessary to maintain conformity, only if such modification is provided for in the offer with a valid reason, at no additional cost to the Buyer, and with clear notice to the Buyer. If the modification adversely affects the Buyer's access to or use of the content or service (unless the impact is minor), the Buyer has the right to terminate the contract free of charge within 30 days of the notice or of the modification being made. Such modifications, their scope, and conditions depend largely on the publisher and the third-party platform.
Non-conformity resulting from incorrect installation or integration will be deemed the Seller's responsibility where the installation was carried out by the Seller or by a person for whom it is responsible, or where the Buyer acted on insufficient or incorrect instructions from the Seller.
The fact that a product was sourced via an API system or from an independent Supplier does not reduce the Buyer's rights against the Seller. The Seller may exercise recourse rights against the Supplier, but the Buyer is not required to resolve a complaint directly with the Supplier.
Change of mind: A refund is not possible merely because the Buyer does not like the game, has changed their mind, chose the wrong platform or region, their hardware does not meet the requirements, or they did not read the clear instructions, provided the product was properly delivered, functional, and conforming to the description, except where the law provides otherwise (including the right of withdrawal while it has not been excluded in accordance with these Terms).
Commercial guarantee
As a rule, SpaceNET Gameshop does not issue a commercial guarantee that would grant the Buyer rights broader than the Seller's statutory liability for conformity. If a commercial guarantee is expressly offered with a specific product, its terms will be clearly stated with the offer for that product and delivered to the Buyer on a durable medium no later than the moment of delivery. A commercial guarantee in no way reduces the Consumer's statutory rights in respect of non-conformity.
Complaints
A complaint may be submitted to: reklamacije@spacenetgameshop.net, as well as by another means the Seller publishes.
The Seller receives, records, reviews, and resolves complaints in accordance with the law applicable to the specific transaction.
Deadlines for resolving a complaint
The Seller is required, without delay and no later than 8 days from receipt of the complaint, to respond to the Buyer in writing or electronically. The response contains a decision on whether the complaint is accepted, a statement on the Buyer's request, and a concrete proposal and deadline for resolution.
The deadline for resolving a well-founded complaint may not exceed 15 days from the day the complaint is submitted, unless objective reasons prevent this, in which case the Seller notifies the Buyer and proposes a new deadline with their consent; the deadline may be extended only once.
The Seller keeps a record of complaints received and retains it for at least two years from the day the complaint is submitted, in accordance with data protection regulations.
1. Reporting the problem
The Buyer should report the problem as soon as it is noticed, so that the technical check is reliable and efficient.
The report should contain the order number, the email used at purchase, a description of the problem, and available evidence.
A delay in reporting does not, in itself, cancel rights that cannot be limited by law, but it may make it more difficult to determine the cause of the problem.
2. Technical check
The Seller may check the status of delivery, activation, region, code, account, and other relevant technical data.
The report and evidence may be forwarded to the Supplier, publisher, or official platform for additional verification, in compliance with data protection rules.
3. Response and resolution
The Seller will respond to the complaint within the deadline and with the content prescribed by the law applicable to the specific transaction.
If the complaint is well-founded, the Buyer will be provided with an appropriate legal remedy, which may include:
- bringing the product into conformity;
- restoring access;
- replacement;
- price reduction;
- termination of the contract;
- refund, including a proportionate refund for continuous services;
- another remedy provided by law.
If the Seller rejects the complaint, it will state the reasons for its decision and inform the Buyer of the possibility of out-of-court dispute resolution and of the competent bodies for that purpose.
For the purposes of the check, the Buyer should provide, where reasonably possible:
- the order number and the email used at purchase;
- a clear description of the problem;
- an unaltered screenshot or screen recording;
- the error message and the status of the code or account;
- communication with the platform's official support, where needed;
- relevant information about the device, region, and account.
Until the check is complete, the Buyer should not change the access data, transfer the product to a third party, repeat activation on other accounts, or take any action that may change the state of the product.
The technical check may depend on the response of the Supplier, publisher, or third-party platform. This does not exclude, nor change to the Consumer's detriment, the statutory deadlines and the Seller's liability.
Circumstances for which the Seller is not liable
Acting contrary to instructions
A complaint may be rejected if the problem directly arose from resetting the device, deleting the account or game, formatting, changing hardware, reinstalling the system, jailbreaking, a hacked or banned console, interrupting the installation, or other conduct contrary to the instructions.
Unauthorized transfer
Unauthorized transfer of the product to another device, another account, multiple devices, or a third party may lead to loss of functionality and rejection of a complaint where the problem is a result of such transfer.
Changing access data
Changing the password, email address, 2FA, recovery data, region, or other parameters of the delivered account may lead to loss of functionality and rejection of a complaint where the problem is directly caused by such a change.
Incompatible device
An insufficiently powerful or incompatible device is not a basis for a refund where the platform, version, and system requirements were accurately displayed.
Cloud and streaming services
Using an offline account on GeForce NOW, Boosteroid, remote desktop, or other cloud and streaming services is not guaranteed, unless expressly stated.
Third-party platform actions
The Seller is not liable for a temporary server outage, routine maintenance, the general discontinuation of a game's online functions, or general changes to platform rules that were not specifically guaranteed by the offer, except where the law provides otherwise.
Cancellation and refunds
The Seller may cancel an order before delivery due to an obvious error, an API error, unavailability, suspicion of fraud, failed verification, or another technical, legal, or security reason.
In the event of cancellation before delivery, the funds received are returned to the Buyer without undue delay.
In the event of a well-founded complaint or withdrawal, the Seller provides a remedy appropriate to the nature of the problem and the applicable law.
Bank account
The Buyer provides the account details needed for the refund. The Seller may require verification of the account holder's identity to prevent fraud.
Card or online method
Funds are, as a rule, refunded to the same payment instrument used for the purchase, except where this is not possible or the law requires otherwise. For termination of the contract or a price reduction for digital content or a digital service, the Seller makes the refund no later than 14 days from the day the Buyer notified it of the request, without charging a refund fee.
After the Seller processes the refund, the posting time depends on the bank, card organization, and payment processor.
Wallet credit
A refund may be made as credit to the user account only if the Buyer expressly accepts this. Accepting Wallet credit is not mandatory where the Buyer is entitled to a monetary refund.
Revoked keys, licenses, and accounts
If a digital key, license, or account is subsequently revoked, the Seller will examine the cause and, as needed, open a complaint or dispute with the Supplier.
If the revocation is a result of a problem in the supply chain, a lack of rights to place the product on the market, product defectiveness, or another reason for which the Seller is responsible, the Buyer will be offered an appropriate remedy.
If the revocation is a result of the Buyer's abuse, unauthorized change to the account, conduct contrary to instructions, or another circumstance caused by the Buyer, the complaint may be rejected with a statement of reasons.
Force majeure
War, sanctions, regulatory measures, cyber attacks, disruption of telecommunications, energy, or payment systems, natural disasters, and other events beyond the Seller's reasonable control may temporarily delay the performance of an obligation.
The Seller will take reasonable measures to reduce the consequences and notify the Buyer where possible. This provision does not exclude rights that cannot be limited by law.
Prohibition of abuse and fraudulent transactions
Payment with stolen or another person's cards, card testing, carding, impersonation, attempts to circumvent verification, unauthorized chargebacks, and access to accounts or products contrary to instructions are prohibited.
SpaceNET Gameshop may refuse an order, block a user account, email, IP address, or device, hold delivery until the check is complete, and report suspicious activity to the bank, payment processor, or competent authority.
The Buyer is liable for proven damage and reasonable costs arising from their intentional unlawful or unauthorized conduct.
Commercial use and resale
Products are intended for end users, except where B2B cooperation is expressly agreed.
A Buyer purchasing a product for resale, a gaming venue, rental, sharing with a larger number of users, or another business purpose is required to contact SpaceNET Gameshop before purchase.
Unapproved commercial use may lead to restrictions on the user account and rejection of a complaint that directly arose from such use.
Intellectual property
The texts, design, structure, code, graphic elements, and other original content of the Site are protected by intellectual property rights.
Unauthorized copying, scraping, automated retrieval, publication, resale, or commercial use of the Site's content is prohibited, except to the extent permitted by law.
The names of games, platforms, and publishers, and third-party logos and trademarks, belong to their respective owners and are used to identify products.
Reporting disputed content
Rights holders or their authorized representatives may report content they believe infringes their rights via the page:
The report should contain the identity of the submitter, proof of the right or authorization, the URL of the disputed content, the legal basis for the request, contact details, and other information needed for verification.
SpaceNET Gameshop may temporarily remove or restrict access to content while it verifies the merits of the report, where such a measure is reasonable and permitted by law.
Data privacy
To fulfill an order, the following may be processed: name, surname, email, phone, billing address, country, IP address, order data, payment method, technical logs, and other data needed for delivery, support, fraud prevention, and legal obligations.
Data may be shared with Suppliers to the extent needed for delivery or a complaint, with payment processors, banks, accounting, IT support, and competent authorities where there is an appropriate legal basis.
SpaceNET Gameshop does not sell Buyers' personal data to third parties.
Data controller: For a specific transaction, the controller of the Buyer's personal data is the SpaceNET Gameshop business entity carrying out that transaction and indicated on the checkout page, order confirmation, or invoice.
Buyer's rights regarding personal data
In accordance with the data protection regulations applicable to the specific transaction, the Buyer has the right to: access their data; rectify inaccurate data; erase data, within the limits described below; restrict processing; data portability; object to processing; and lodge a complaint with the competent data protection supervisory authority (in the Republic of Serbia, the Commissioner for Information of Public Importance and Personal Data Protection, and for SpaceNET Gameshop LTD transactions, the competent authority in the United Kingdom).
Data retention
Data is retained for as long as necessary to fulfill the order, support, complaints, accounting and tax obligations, security, and the prevention of abuse.
Data erasure
A request for erasure may be sent to spacenetservis@gmail.com. Erasure may be limited where retention is necessary for a legal obligation, to prove a transaction, to prevent fraud, or to resolve a dispute.
More information is available on the page:
Promotions and reward points
A promotional sale (the sale of a product introduced into the offer for the first time at a promotional price, before its regular selling price is formed) may last a maximum of 60 days, in accordance with the law.
When the Site advertises a discount or a sale, the previous price is shown as the lowest price the Seller applied in a period of at least 30 days before the discount was introduced, except for the exceptions provided by law (e.g. a product on the market for less than 30 days, or a gradual increase in the discount).
A promotional price applies until the displayed period expires or while stock lasts. If payment is recorded after the promotion expires, the order may be cancelled and funds returned, or the Buyer may be offered a surcharge, with their consent.
Reward points constitute an internal promotional credit of the Site. They have no monetary character, cannot be paid out in cash, and are used in accordance with the program's rules.
SpaceNET Gameshop may amend or discontinue the program, while respecting already acquired rights to the extent prescribed by law.
Customer reviews
Product reviews on the Site may be submitted exclusively by buyers who have actually purchased the specific product through the Site. The ability to leave a review is linked to a recorded order for that product, which ensures that published reviews originate from buyers who have genuinely purchased the product.
SpaceNET Gameshop does not publish fake reviews, does not engage third parties to write or commission reviews, and does not alter the content of buyers' reviews.
A review may be removed or not published if it contains unlawful, offensive, misleading, or commercial content, third parties' personal data, access data, or content unrelated to the purchased product or the purchase experience.
Dispute resolution
Before initiating court proceedings, the parties will endeavor to resolve the dispute through the complaints procedure and, where applicable, through the competent body for out-of-court consumer dispute resolution entered in the relevant list of out-of-court consumer dispute resolution bodies. The Seller is legally obliged to participate in the out-of-court consumer dispute resolution procedure. The procedure may be initiated by a Consumer who has previously submitted a complaint or objection, and as a rule lasts a maximum of 90 days from the submission of the proposal (exceptionally, it may be extended by a further 90 days for complex disputes). The work of the body is free for the parties; each party bears its own costs (representation, travel costs, and the like).
The Consumer retains the right to turn to the competent market inspectorate, a consumer protection organization, an out-of-court body, or a court, in accordance with the law.
Governing law and jurisdiction:
Transactions carried out by SpaceNET Gameshop PR are governed by the law of the Republic of Serbia.
Transactions carried out by SpaceNET Gameshop LTD are governed by the law of England and Wales.
The choice of law and jurisdiction may not deprive the Consumer of the protection afforded to them by the mandatory rules of the state whose protection applies to them.
This provision does not limit the Consumer's right to bring proceedings before a court or other body before which mandatory rules allow them to seek protection.
Company details
SPACENET GAMESHOP PR
Form of organization: Sole trader (entrepreneur)
Tax ID (PIB): 111645681
Registration number (MB): 65563916
Address: Slave Kovića 33, 15350 Bogatić, Republic of Serbia
SPACENET GAMESHOP LTD
Form of organization: Private limited company
Registration number: 14597999
Address: 71–75 Shelton Street, London, WC2H 9JQ, United Kingdom
General contact: admin@spacenetgameshop.net
Support: spacenetservis@gmail.com
Complaints: reklamacije@spacenetgameshop.net