Terms of Use
General Terms of Use
By accessing this website, you accept the General Terms of Use.
SpaceNET Gameshop is an e-commerce solution – an online platform through which multiple independent legal entities offer and sell digital products to end users. The website spacenetgameshop.net does not operate as a single merchant, but as a technical and organizational intermediary enabling various companies, via a shared interface, to list their items, process payments, and deliver to the end customer.
These General Terms of Use (hereinafter: the Terms) define how the right to purchase is exercised, as well as the delivery terms and deadlines, methods of payment for products and services offered by SpaceNET Gameshop in cooperation with SpaceNET Gameshop LTD, a UK company based in London, United Kingdom. All payment services are provided by SpaceNET Gameshop or SpaceNET Gameshop LTD depending on the payment method you use (more on this at LINK). More information about these two companies can be found at the end of this document.
All visitors to the SpaceNET Gameshop website accept the following terms of use:
- The site content is for informational purposes only.
- Product descriptions contain only basic information.
- SpaceNET Gameshop strives to ensure that all information on the site is accurate and up to date, but does not guarantee absolute accuracy and assumes responsibility to a limited extent.
- SpaceNET Gameshop reserves the right to include links to other sites but is not responsible for the content of those sites.
- We reserve the right to change or remove information from the site at any time, without prior notice.
SpaceNET Gameshop may amend these Terms at any time by modifying this text. You should check this page for changes to the Terms. The provisions of these Terms are aligned with the applicable regulations of the Republic of Serbia and/or the United Kingdom, depending on the legal entity executing the specific transaction.
Ordering and Contract Formation
The services of the site may be used by all adults as well as legal entities, after prior registration as a user or as a guest (guests do not have access to purchased orders, so it is important to keep the Order ID and the email containing delivery details).
These Terms apply as the conditions of contract formation.
For all cases not described in the Terms, the laws of the Republic of Serbia apply.
Prices and Payment
After you select products and place them in the cart, you can choose a payment method:
Proforma invoice / bank transfer – after the order, we will send you a proforma invoice for payment to a current account. SpaceNET Gameshop reserves the right to cancel the sale if irregularities occur in the payment process. Delivery of digital content will be made only if the product is fully paid.
Card payment, Apple Pay, Crypto.
Payments are made in the official currency of the Republic of Serbia – dinar (RSD). The buyer can optionally display prices in other currencies using the dropdown at the top of the site. Conversion is performed at the middle exchange rate of the National Bank of Serbia on the day of sale.
If you pay by card, confidential information is transmitted over the public network in protected (encrypted) form using the SSL protocol and PKI system. The card payment processor guarantees payment security. At no time are card details available to our system.
Instant Payment
An online order can also be paid via IPS Scan. The buyer will be redirected to a page with an IPS QR code provided by OTP Banka Srbija. The buyer’s mobile banking app scans the code and executes payment within the secure environment of their bank.
Delivery Method, Conditions and Deadlines
Delivery
Digital content is delivered in two ways, depending on the item:
- Through “My Account – Serial Key” for items marked “Instant Delivery”
- Manually to the buyer’s email
Instant, Fast and Manual Delivery
If the product page displays the INSTANT badge and the buyer uses one of the instant payment methods (Visa, Master, Dina, ApplePay), the product will be delivered instantly in the Serial Keys section on the site if the product is in stock. If the product is not in stock, a message about data generation will be shown and the product will be delivered no later than 24 hours after purchase or will be automatically refunded to the original payment method after this period. No additional action is required from the buyer; the system completes this process automatically. Early refunds are not possible due to systemic limitations of data generation.
If the product page displays the FAST Delivery badge, the data will be delivered no later than 24 hours from the time of ordering, and the refund window is the same if delivery does not occur. If no badge is shown, delivery is still considered fast and the delivery time is not longer than 24 hours; the refund window is the same if delivery does not occur.
PlayStation (PS4/PS5)
All PS4/PS5 games are delivered digitally (as an account) to the buyer’s email, together with complete installation instructions. PlayStation games are not sold as codes.
XBOX
All XBOX games are delivered digitally (as a CD key / code or as an account (for offline-only games or if stated in the product description)) to the buyer’s email, with all necessary installation instructions. Due to the specifics of the Xbox Live service, which is not available in all regions (including EX-YU countries), it may be necessary to activate the code via VPN. If the buyer is not familiar with this type of activation, SpaceNET can, as a courtesy, activate the code provided the buyer supplies account credentials (email/password) to which the code should be applied. SpaceNET undertakes to delete the data from the system after activation.
PC
Delivery is made in the form of a username/password (offline games), an activator (offline games), or an activation key (Steam, Origin...). Offline games may be shared among multiple users at the same time and proper usage is necessary for an uninterrupted gaming experience. Instructions for each offline game will be provided to the buyer. Instructions for each platform-specific activation key will also be provided.
Region Specifications
If you want a game from a specific region, please send a request before purchase to: spacenetservis@gmail.com. Our team will, if possible, honor your request or inform you if it is not possible (changing region may require an additional fee). Changing an account’s primary status may also require a fee.
Other Platforms
Nintendo Switch
Delivery is made in the form of an activation key. Installation instructions will be provided to the buyer.
Nintendo Switch 2
Delivered as an account to the buyer’s email. Provided as a primary (the buyer plays from their own profile) or secondary (the buyer plays from the purchased account). Installation instructions will be provided to the buyer.
Conformity of Goods
The period during which the buyer may invoke lack of conformity is 24 months from the date of purchase. If non-conformity occurs within the prescribed period, it will be remedied at the buyer’s request and at the seller’s expense by repairing the product, replacing it with another, or refunding the buyer.
By purchasing a game for Sony PlayStation, the buyer receives the game as an account created by the seller upon purchasing a game code. The account may be:
- Primary (personal) account: The buyer plays the game from their own profile.
- Secondary (guest) account: The buyer plays the game from the purchased account.
Both account types enable uninterrupted play, and the buyer receives the complete, standard version of the game, usually from the USA or ASIA region, and less often from the EUR region. SpaceNET Gameshop guarantees only the English language in games, while the language of the account itself can be any other language; for additional languages please send an inquiry before purchase. In some cases, instead of an account, a digital activation code for the buyer’s personal PSN account may be sent.
In the event of non-conformity, the supplier will verify whether there has been abuse of the sold content and, based on that, decide whether to accept or reject the complaint, in accordance with the law. Additional installation instructions may be sent to the buyer’s email, including a request to provide screenshots of certain steps to verify correct installation. This text will be clearly marked in red at the beginning of the email and the buyer is obliged to follow it.
We are not able to offer a refund if your digital key or account has been delivered via our website or email. A refund can be approved only if it is determined that the delivered digital key or account is indeed defective. Due to the nature of digital products, refunds are not possible due to dissatisfaction with the purchased game or the inability of your computer or console to run the purchased content. By purchasing, you agree to direct delivery, thereby waiving the right of withdrawal. If you believe you meet the conditions for a refund, feel free to contact us at: reklamacije@spacenetgameshop.net.
Complaints
You may submit a complaint in the following cases:
Complaint during installation or first launch:
If during installation or first launch it is determined that the delivered product is damaged, does not match the specification, or is defective, the buyer has the right to complain. The seller will repair the product, replace it with a new one, or refund the money as soon as possible. In the case of a return and refund for a buyer who paid by card (partially or in full), SpaceNET Gameshop is obliged to make the refund exclusively via VISA, EC/MC and Maestro payment methods. This means that the bank, at the seller’s request, will refund the cardholder.
Complaint within the conformity period:
The seller, at its own expense, will remedy defects and shortcomings arising from discrepancies between actual and declared product characteristics. The deadline for determining the validity of a complaint is 8 days from receipt at the seller’s email address. Remedy and/or refund will be carried out within the period prescribed by law. The buyer will, within the prescribed period, receive a proper product, a new product, or a refund.
When filing a complaint, the buyer must:
- Report the product via email to: reklamacije@spacenetgameshop.net (if it is a PlayStation 4 or PlayStation 5 game, it is necessary to provide the console serial number along with an identification document).
- Provide the seller with the electronic proforma invoice and the payment slip used for payment.
- Provide a precise description of the functional defect of the product.
- Provide additional material if specified.
We offer refunds on a discretionary basis and evaluate each refund request individually. We strive to provide a refund where possible, but please note that games that have been played or keys that have been redeemed do not meet the conditions for a refund.
Conformity provisions do not apply to:
Damage caused by improper handling:
Resetting the console to factory settings, installing games on jailbroken (hacked) or banned consoles, resetting a computer to factory settings, wiping a hard drive, or using an unstable internet connection.
Unauthorized transfer of games to other devices:
For example, a Sony PlayStation account cannot be used on more than one console at the same time (1 account = 1 console). This also applies to codes, PC, Xbox offline accounts, and all other digital content for which a code is issued (1 code = 1 device).
Deleting games without consulting support:
Deleting games from a console or computer without prior consultation with support at spacenetservis@gmail.com. PC offline games cannot be reinstalled or transferred to a new computer after a code has been redeemed, after hardware changes, etc.
Third-party complaints:
Complaints made by third parties will be considered unauthorized sharing of purchased content. For example, if you sell, give away or lose the console and all games, and a third party sends a complaint or key request. SpaceNET Gameshop reserves the right to protect its clients’ data privacy and to consider the game, code, or account abused, unless the original owner previously notifies SpaceNET Gameshop about the sale or gifting of games to a third party. In that case, the original owner becomes a third party and loses the right to access data. Ownership can be changed only once; any subsequent sale, gift, etc., entails loss of the right to complain.
Factors beyond our control:
Issues with PSN, Xbox Live, EA, Steam, Uplay and all other third-party hosted services, as well as discontinuation of such services. This includes inability to run content due to limited system resources, outdated systems, system damage, or account bans (permanent or temporary) due to violations of the platform’s terms of use. The buyer is obliged to resolve these issues directly with the game publishers or service providers.
Changing PlayStation, PC, Xbox Accounts:
Changing a password or email, deactivating an account, removing or adding 2-step verification, playing contrary to the provided instructions, unauthorized transactions and refunds without the site administration’s consent result in loss of warranty and licenses for all purchased content tied to the user’s email. The user account on the site may also be blocked.
When providing PSN account details, whether for game installation or subscription activation, accessing the account via a computer, a mobile web browser, or the PlayStation app is strictly prohibited. Using 2-Step codes in this way may result in those codes not being re-generated in many cases.
Such access may compromise the proper functioning of the account, and violations of this type will be sanctioned by the administration due to compromising the account’s security and functionality. SpaceNET GameShop provides clear and detailed instructions to enter account data exclusively on the console.
Any other form of access to the account is considered an attempt to compromise the security of the provided account.
Purchasing the wrong item:
If the item has already been delivered (e.g., you ordered a PC game but needed PS4), a refund or replacement is only possible if the content has not been delivered.
Dissatisfaction with purchased content:
Digital content that has been purchased and delivered is neither exchanged nor refunded, except if it was not delivered within 24 hours after purchase, in which case the system will automatically refund the order. This does not apply to items marked “PreOrder”. The buyer must carefully evaluate and decide whether to confirm the transaction.
Incorrect code activation:
If the buyer redeems a code while knowing it is incorrect (e.g., game, subscription, top-up) and had the option to refuse activation, a refund is not possible.
Inability to play PS4 games on a PS5 console:
If there is a specific PS5 version of the game on the site, we cannot accept a complaint for a PS4 version that does not work on PS5.
Using PC offline accounts on streaming platforms:
Using offline accounts on platforms such as GeForce NOW and issuing more than two codes for the same titles is not a case covered by conformity rules.
Reinstallation after device failure
Inability to properly activate a game on a new PlayStation console after failure of the previous device on which the game was already activated may be an issue. In most cases, re-activation is possible with appropriate documentation of the device failure. However, there is a risk that activation will not succeed, since the account and game may still be linked to the previous device, whose system remains the license holder regardless of the console’s non-functionality.
In case re-activation is not possible, SpaceNET GameShop cannot provide a replacement account or a refund.
Contract Termination and Returns
SpaceNET Gameshop reserves the right to unilaterally terminate the contract with a user if circumstances arise that make it difficult or impossible for the service provider to fulfill its obligations. In such a case, the user’s site profile may be blocked for a definite or indefinite period.
In the case of a refund due to an accepted complaint within the prescribed period and/or termination of the contract by the buyer within the prescribed period (provided that the ordered item has not been delivered by the time the refund request is submitted), the procedure is as follows:
Payment by bank transfer:
The buyer should provide their current account number (bank or post office), after which the funds will be returned to that account.
Card payment:
Funds are returned to the buyer’s card, reduced by the payment processor’s fee (around 2.9%). We submit a refund request to the payment processor, who then processes it according to their procedure.
Other Provisions
Using our services implies the user’s consent to all the terms listed. SpaceNET Gameshop undertakes to adhere to all of the above, and any changes to the terms will be published on the site.
Dispute Resolution
SpaceNET Gameshop reserves the right to initiate legal action against a buyer who knowingly and intentionally changes parameters of purchased items in a way that prevents normal access to the license by the site administration (changing and modifying created accounts, etc., without the prior written consent of the site administration).
In the event of a dispute arising from this Contract, the court with jurisdiction is the court at the seller’s registered seat for payments made to the company in the Republic of Serbia, while the court in London has jurisdiction for payments made to the company in the United Kingdom.
Data Privacy
To successfully process an order, the following data are required: full name, email, and phone number. SpaceNET Gameshop protects the privacy of all customers and does not share data with third parties. Customers have the right to unsubscribe from marketing mailing lists or request data deletion.
Data Storage
Customer data are stored on SpaceNET Gameshop’s server for 90 days, after which they are automatically deleted. The buyer is obliged to keep their own data in a safe place.
Deletion of Personal Data
The user can delete personal data by going to “My Account - Personal Data Protection,” where the option to delete the account can be selected. It is also possible to send a deletion request to: spacenetservis@gmail.com.
GDPR Information
- LINK
Games on Sale
Games on sale must be paid no later than the expiration of the timer shown above each game. If payment is made after the sale expires, the order will be considered canceled and the buyer will be offered a refund or an exchange equal to the paid amount.
Loyalty Points
SpaceNET Gameshop rewards users with points for each confirmed purchase. Points are calculated as SpaceNET currency (1 point = 1 dinar) and can be used as a gift voucher for the next purchase. Points are calculated on the buyer’s original email and do not expire.
Commercial Use
If you purchase digital content for resale, gaming cafés or other commercial purposes, you must prove the status of a legal entity. Otherwise, we reserve the right to block licenses, access to purchased content, and the user account on the site. There is no right of appeal against this decision. By confirming the order, you agree to all terms in this text.
Finally, SpaceNET Gameshop guarantees the quality, stability and reliability of every item purchased on the site. Game add-ons (DLC, expansions) purchased outside the site are not covered by the warranty. PreOrder titles may not be delivered with bonuses and will be delivered no later than two days after release.
Internet Connection
A stable internet connection is necessary for proper functioning of games (for PlayStation PS4/PS5 multiplayer titles, a PlayStation Plus subscription may be required, while for Xbox multiplayer titles, Xbox Live Gold may be required).
Disclaimer
SpaceNET Gameshop hereby disclaims any responsibility for suspension or revocation of purchased items by third parties, including but not limited to Sony PlayStation, Microsoft Xbox, Steam, and others. Any suspensions, bans, or revocations implemented by third parties due to violations of their terms of use are the sole responsibility of the buyer.
SpaceNET Gameshop acts solely as an intermediary in the purchase between the seller and the buyer, providing an account-creation service for a fee. As such, SpaceNET Gameshop has no control over third-party policies and does not assume responsibility for actions arising from violations of their rules or terms of use.
SPACENET GAMESHOP
PIB: 111645681; MB: 65563916 – Serbia
SpaceNET Gameshop Ltd Registration number 14597999, UK
Address: 71-75 Shelton Street, London, WC2H 9JQ
E-mail: admin@spacenetgameshop.net